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Shipping Policy

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1. Processing Time

All items from Frightmares Creations are handmade and/or made to order.

  • Processing times vary depending on the item and workload

  • Estimated processing times will be listed on each product page

  • Custom or made-to-order items may require additional time

You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on size, weight, and destination

  • We use trusted shipping carriers such as USPS, UPS, or FedEx

  • Shipping method options and delivery estimates are shown at checkout

3. Domestic Shipping (United States)

We currently ship within the United States.

  • Delivery times are estimates and not guaranteed

  • Frightmares Creations is not responsible for delays caused by carriers, weather, or holidays

4. International Shipping

If international shipping is offered:

  • Buyers are responsible for any customs fees, duties, or taxes

  • Delivery times vary by country and customs processing

  • We are not responsible for delays or lost packages due to customs

If international shipping is not currently available, this section can be removed.

5. Address Accuracy

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer

  • Returned packages due to address errors may require additional shipping fees to resend

6. Tracking Information

  • Tracking numbers will be provided once your order ships

  • Please allow up to 24 hours for tracking updates to appear

7. Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier:

  • Frightmares Creations is not responsible for lost or stolen packages

  • We recommend contacting the shipping carrier directly for claims

  • If package insurance was purchased, claims must be filed with the carrier

8. Damaged Items

We pack all items with care, but if your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item, packaging, and shipping box

  • We will review the issue and determine a replacement or resolution

9. Returns Due to Shipping Issues

  • We do not accept returns for delayed delivery

  • Returns due to carrier errors are handled on a case-by-case basis

  • Shipping costs are non-refundable unless otherwise stated

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